Services

Consulting
adcubum SERVICES advises clients in terms of business process optimization and maximizing the benefits that are gained from adcubum SYRIUS through the choice of the correct technical and organizational concepts of operations. Qualified employees with expert functional, technological and product-specific knowledge are available for this purpose.

Project management
Experienced project managers are available to either take responsibility for the implementation of the projects or to assist project managers - in terms of a coaching – that were designated by the customer. Customers thus have the opportunity to either delegate the responsibility or to use and expand their own skills and expertise.

Configuration and customization
adcubum SYRIUS specialists with close links to the adcubum "Factory" and ensure that customer-specific system adaptations are implemented in an efficient and forward-looking manner. These specialists are also responsible for the know-how transfer to the customer care staff, and thereby enabling them to take responsibility for the introduction, maintenance and further development of the system parameterisation.

System integration
Technical specialists administer the analysis of cross-system processes and data flows, the design and implementation of interfaces and the provision and transfer of existing data sets. This ensures that adcubum SYRIUS is optimally integrated into the customer’s system environment and that all necessary information is provided and available in the new system.

Maintenance and support
We are also there to assist you after the implementation. With its own support organisation, adcubum SERVICES ensures the sustainability of the investment. The goal is to support the customer using adcubum SYRIUS in the best possible manner. With adcubum SYRIUS maintenance services, the customer secures the right of future releases. These releases cover new requirements and resolve potential deficiencies. Each customer receives a personal contact, which ensures the customer individual support.

Quality assurance
adcubum SERVICES assists customers with initialisation, migration and upgrade projects through proactive "Quality Assurance” services.
Experienced specialists review projects in regards to possible risks and potential room for improvement and express appropriate recommendations for action in terms of a neutral expert view. Clients hereby receive valuable hints from the beginning in order to identify hazards and ensure that their project is carried out according to best practices.